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• Facilitate the restoration of
normal operational service
• Single Point of Contact for
users.
• Advice & guidance to customers
• Coordinate Incident Management
activities
• Communicate and promote IT
services
• Centralized function for
Incident and request handling
• To deliver high
Quality/Broader Support for
achieving business goals.
• Ongoing monitoring and mgt of
customer satisfaction
• Lesser disruption to Support
staff
• Ease of co-ordination
• To help identify & lower the
cost of ownership for IT
services as a whole. |
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